Returns & Exchanges

At Plantoria Pure Inc., we stand behind the botanical integrity of our beauty products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for any unopened or gently used items.

1

Initiate Your Request

Contact our dedicated support team at [email protected] with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring the product is protected during transit, and include a printout of your authorization email inside the box.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days of receiving your label.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing